Reliable IT operations for SMBs that cannot afford downtime

We support workplaces, servers, backups, and security for SMB teams that need technology to work every day.

Book an IT risk audit View packages

IT-Premium has supported business operations since 2007 and takes responsibility for daily IT stability.

Core service lines

IT-Premium service lines for daily support, internal IT team escalation, cybersecurity, backup, infrastructure, and risk audits.

Managed IT Support

Daily support for users, workplaces, servers, networks, access, and standard incidents through a managed process.

Co-Managed IT

Senior-level escalation for internal IT teams across complex incidents, L2/L3 tasks, migrations, documentation, and knowledge transfer.

Cybersecurity

A separate service line for cyber risk audits, MFA, access control, email security, endpoint protection, and incident response.

Backup and Recovery

Backup coverage, restore testing, 3-2-1 approach, and recovery scenarios for ransomware or infrastructure failure.

First-Line Service Desk

We handle intake, registration, classification, and routing of IT requests. Your engineers receive prepared tasks and stay focused on resolution.

Read how we stabilized a medical centre during an IT handover → · Learn how IT-Premium works →

Choose your situation

Businesses come to us with different needs: full support without an internal IT department, senior escalation for an existing team, cybersecurity baseline, or stabilization of inherited infrastructure.

No internal IT department

We take ownership of user support, servers, access, backups, and clear reporting for management.

View the model

Strengthen an existing IT team

We support internal IT teams with L2/L3 tasks, complex incidents, migrations, documentation, and knowledge transfer.

Discuss escalation

Cybersecurity baseline

We review access, MFA, email, backup, logs, and the practical vulnerabilities most likely to affect SMBs.

Go to security

Chaotic inherited infrastructure

We document the current environment, stabilize critical risks, and prepare infrastructure for regular support.

Start with audit

Local branch of an international company

We cover local hands, English communication, SLA, documentation, and regular reporting for head office IT.

Request assessment

Financial or regulated company

We help align infrastructure with audits, access control, logging, backup, and readiness for checks.

Check readiness

Growing priority

Cybersecurity for business, not antivirus inside a support bundle

Cybersecurity is becoming a major business priority: risk audits, email and access protection, backup resilience, incident response, and employee readiness.

Check cyber risks
Security plan

Security needs its own plan, ownership, recurring checks, and priorities instead of being handled as a leftover inside generic IT support.

Security audit and roadmap

We review MFA, access rights, endpoints, servers, networks, backups, and critical vulnerabilities.

Email and user protection

We configure anti-phishing controls, Microsoft 365 or Google Workspace policies, user training, and access governance.

Backup & recovery

We build 3-2-1 backup coverage, test restores, and prepare ransomware recovery scenarios.

Incident response

We help contain attacks, restore operations, document findings, and close the root causes.

Service packages

Clear levels of responsibility for different business needs.

Tap a package to see all its capabilities.

Capabilities Included Not included

1 VISIT

One-time help without a monthly support agreement.

1250 UAH

CLASSIC

For companies that need stable day-to-day IT support.

6900 UAH/month

GOLD

For businesses where IT already has a critical impact on operations.

10350 UAH/month

PREMIUM

For companies that need enterprise-level IT.

13800 UAH/month
SLA / response and resolution
By agreement
2 / 12
1 / 10
Custom
Engineer visits
1 visit
Unlimited
Unlimited
Unlimited
IT audit
One-time
Annual
Quarterly
Quarterly
Remote support
Not included
Included
Included
Included
Infrastructure monitoring
Not included
Included
Included
Included
Dedicated account manager
Not included
Included
Included
Included
Monthly reporting
Not included
Included
Included
Included
Backup management
Not included
Management
Backup checks
Backup checks
Hardware and licence procurement support
Not included
Not included
Included
Included
Cybersecurity
Not included
Not included
Baseline
Advanced
MFA and administrator control
Not included
Not included
Included
Included
Strategic IT Review
Not included
Not included
Quarterly
Quarterly
Infrastructure documentation
Not included
Not included
Not included
Included
IT Roadmap and risk analysis
Not included
Not included
Not included
Included
IT project support and priority delivery
Not included
Not included
Not included
Included
1 VISIT 1250 UAH One-time help without a monthly support agreement.
SLA / response and resolution
By agreement
Engineer visits
1 visit
IT audit
One-time
Remote support
Not included
Infrastructure monitoring
Not included
Dedicated account manager
Not included
Monthly reporting
Not included
Backup management
Not included
Hardware and licence procurement support
Not included
Cybersecurity
Not included
MFA and administrator control
Not included
Strategic IT Review
Not included
Infrastructure documentation
Not included
IT Roadmap and risk analysis
Not included
IT project support and priority delivery
Not included
CLASSIC 6900 UAH/month For companies that need stable day-to-day IT support.
SLA / response and resolution
2 / 12
Engineer visits
Unlimited
IT audit
Annual
Remote support
Included
Infrastructure monitoring
Included
Dedicated account manager
Included
Monthly reporting
Included
Backup management
Management
Hardware and licence procurement support
Not included
Cybersecurity
Not included
MFA and administrator control
Not included
Strategic IT Review
Not included
Infrastructure documentation
Not included
IT Roadmap and risk analysis
Not included
IT project support and priority delivery
Not included
GOLD 10350 UAH/month For businesses where IT already has a critical impact on operations.
SLA / response and resolution
1 / 10
Engineer visits
Unlimited
IT audit
Quarterly
Remote support
Included
Infrastructure monitoring
Included
Dedicated account manager
Included
Monthly reporting
Included
Backup management
Backup checks
Hardware and licence procurement support
Included
Cybersecurity
Baseline
MFA and administrator control
Included
Strategic IT Review
Quarterly
Infrastructure documentation
Not included
IT Roadmap and risk analysis
Not included
IT project support and priority delivery
Not included
PREMIUM 13800 UAH/month For companies that need enterprise-level IT.
SLA / response and resolution
Custom
Engineer visits
Unlimited
IT audit
Quarterly
Remote support
Included
Infrastructure monitoring
Included
Dedicated account manager
Included
Monthly reporting
Included
Backup management
Backup checks
Hardware and licence procurement support
Included
Cybersecurity
Advanced
MFA and administrator control
Included
Strategic IT Review
Quarterly
Infrastructure documentation
Included
IT Roadmap and risk analysis
Included
IT project support and priority delivery
Included

We are always ready to shape an agreement that is convenient and accessible for your company, combining different service levels where possible.

TRUSTED BY OUR CUSTOMERS

For 19 years, we have built and supported IT infrastructure. More than 140 companies trust us today.

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Resources for decision makers

Practical material for executives and IT managers: calculating downtime cost, assessing risk, preparing for audit, and choosing the right support model.

View all articles

Ready to reduce IT risk?

We're located in central Kyiv at 32H Yevhena Konovaltsia St., office 5.
Come and see how our support process works.

38 (044) 545-77-32
Call us to discuss managed IT support for your company.
Or reach us by email [email protected]

Start with a short diagnostic

During a short diagnostic, we identify where your company is exposed to downtime, access loss, backup failure, or missing IT capacity.

Book an IT risk audit