1 VISIT
One-time help without a monthly support agreement.
1250
UAH
Service packages
IT-Premium packages for a one-time visit, CLASSIC, GOLD, and PREMIUM support for small and mid-sized businesses.
IT-Premium packages help you choose a clear level of responsibility: from a one-time visit to a full package with a dedicated manager.
How to choose a package
- 1 VISIT - IT audit, consultation, or solving a specific technical task by agreement.
- CLASSIC - standard SLA, dedicated account manager, unlimited onsite visits, annual IT audit, reporting, remote support, monitoring, and backup management.
- GOLD - includes every CLASSIC service with an enhanced SLA, quarterly IT audit, procurement support, baseline cybersecurity, MFA, administrator control, backup checks, and strategic IT Review.
- PREMIUM - includes every GOLD service with maximum SLA, custom communication channels, infrastructure documentation, advanced cybersecurity, IT Roadmap, risk analysis, IT project support, and priority execution.
Start with an IT Risk Audit to understand the current state and choose the right support level.
Service packages
Clear levels of responsibility for different business needs.
Tap a package to see all its capabilities.
1 VISIT 1250 UAH One-time help without a monthly support agreement.
- SLA / response and resolution
- By agreement
- Engineer visits
- 1 visit
- IT audit
- One-time
- Remote support
- Not included
- Infrastructure monitoring
- Not included
- Dedicated account manager
- Not included
- Monthly reporting
- Not included
- Backup management
- Not included
- Hardware and licence procurement support
- Not included
- Cybersecurity
- Not included
- MFA and administrator control
- Not included
- Strategic IT Review
- Not included
- Infrastructure documentation
- Not included
- IT Roadmap and risk analysis
- Not included
- IT project support and priority delivery
- Not included
CLASSIC 6900 UAH/month For companies that need stable day-to-day IT support.
- SLA / response and resolution
- Standard SLA
- Engineer visits
- Unlimited
- IT audit
- Annual
- Remote support
- Included
- Infrastructure monitoring
- Included
- Dedicated account manager
- Included
- Monthly reporting
- Included
- Backup management
- Management
- Hardware and licence procurement support
- Not included
- Cybersecurity
- Not included
- MFA and administrator control
- Not included
- Strategic IT Review
- Not included
- Infrastructure documentation
- Not included
- IT Roadmap and risk analysis
- Not included
- IT project support and priority delivery
- Not included
GOLD 10350 UAH/month For businesses where IT already has a critical impact on operations.
- SLA / response and resolution
- Enhanced SLA
- Engineer visits
- Unlimited
- IT audit
- Quarterly
- Remote support
- Included
- Infrastructure monitoring
- Included
- Dedicated account manager
- Included
- Monthly reporting
- Included
- Backup management
- Backup checks
- Hardware and licence procurement support
- Included
- Cybersecurity
- Baseline
- MFA and administrator control
- Included
- Strategic IT Review
- Quarterly
- Infrastructure documentation
- Not included
- IT Roadmap and risk analysis
- Not included
- IT project support and priority delivery
- Not included
PREMIUM 13800 UAH/month For companies that need enterprise-level IT.
- SLA / response and resolution
- Custom
- Engineer visits
- Unlimited
- IT audit
- Quarterly
- Remote support
- Included
- Infrastructure monitoring
- Included
- Dedicated account manager
- Included
- Monthly reporting
- Included
- Backup management
- Backup checks
- Hardware and licence procurement support
- Included
- Cybersecurity
- Advanced
- MFA and administrator control
- Included
- Strategic IT Review
- Quarterly
- Infrastructure documentation
- Included
- IT Roadmap and risk analysis
- Included
- IT project support and priority delivery
- Included
We are always ready to shape an agreement that is convenient and accessible for your company, combining different service levels where possible.
Book an IT risk audit
Tell us about your situation — we will discuss the scope and next step.