01
No internal IT department
No one consistently owns user support, workplaces, servers, access, and backups.
We take responsibility for day-to-day IT support and the agreed infrastructure scope.
Stable operations, a clear request process, and predictable ownership.
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02
The internal IT team is overloaded
The team handles daily requests but has no time for complex incidents, changes, and documentation.
We add senior capacity for L2/L3 work, migrations, audits, and knowledge transfer.
The internal team can refocus on business priorities and development.
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03
User requests keep getting lost
There is no single intake process, requests arrive through different channels, and context or priority is not recorded.
We operate the first Service Desk line: intake, classification, clarification, and routing.
Every request is tracked and engineers receive prepared tasks.
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04
Infrastructure has no documentation
There is no current diagram, equipment inventory, clear system ownership, or safe change plan.
We audit and inventory the environment, document dependencies, and set stabilization priorities.
A clear current state, lower change risk, and faster incident resolution.
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05
The business needs baseline cybersecurity
MFA, access control, backup testing, email protection, or an incident plan is missing.
Through a separate service line, we assess cyber risk and implement priority protections.
A clear protection plan, closed baseline gaps, and better incident readiness.
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06
A local office needs support in Ukraine
The local office needs reliable support aligned with global standards, access controls, and HQ requirements.
We provide local support and align SLA, documentation, and reporting with the HQ team.
Stable local operations and transparent control for the global IT team.
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