Co-Managed IT for Internal Teams
Senior-level support for internal IT teams: complex incidents, L2/L3, infrastructure, documentation, migrations, and knowledge transfer.
Co-Managed IT fits companies that already have internal IT specialists but need more senior capacity for complex work.
We do not replace your team. We support it where specialization, a second opinion, or fast incident closure matters.
Typical work
- L2/L3 incidents;
- servers, networks, Microsoft 365, VPN, VMware, PBX;
- infrastructure audit and documentation;
- migrations and post-change stabilization;
- knowledge transfer to the internal team.
Responsibility boundaries
Your internal team keeps business knowledge and daily contact with users. Together we define IT-Premium tasks, escalation routes, and change approvers. Access is granted for agreed work, and decisions and changes are documented.
From a difficult task to handover
We start with the problem, previous attempts, and system dependencies. We agree on a work plan, change window, and rollback approach. After implementation, we verify the result with your team and hand over instructions for ongoing support.
What to discuss first
Missing skills, recurring incidents, and postponed projects. Engagement scope, specialist availability, and delivery dates are determined after reviewing the work.