Managed IT Support for SMBs

Managed IT support fits companies that need stable daily IT operations without hiring a full internal IT team.

We take responsibility for workstations, recurring incidents, access, servers, network, backups, documentation, and regular reporting.

Main outcome

• less downtime;
• a clear request and response process;
• access control and onboarding / offboarding;
• regular prevention instead of chaotic repairs;
• a transparent support package.

The best starting point is an IT Risk Audit, followed by a stabilization plan and support package.

Agreeing the support scope

We start with critical systems, user and workstation counts, access ownership, and existing suppliers. We record which tasks IT-Premium owns, which remain with your team, and how other vendors are involved.

Day-to-day operation

Users submit requests through an agreed channel. For an incident, we establish business impact, priority, and ownership. Planned changes are agreed separately so an update or migration does not interrupt critical work.

What to prepare

A list of offices and systems, an approximate user count, and examples of recurring problems. Support hours, response targets, on-site visits, and out-of-scope work are agreed before service starts.