How much does IT outsourcing cost for small business?

IT support pricing depends on the number of workstations and selected service package. Basic package starts from 850 UAH per visit, monthly support — from 200 UAH per workstation.

What is your response time?

Depends on service package: CLASSIC — up to 2 hours, GOLD — up to 1 hour, PREMIUM — up to 1 hour with priority handling. Critical incidents are handled immediately.

Do you work with companies outside Kyiv?

Yes, we provide services across Ukraine. Remote clients get full support via remote access, and for complex cases — on-site specialist visits.

What does an IT audit include?

IT audit includes: server and network equipment check, security and vulnerability analysis, backup assessment, software license verification, and optimization recommendations.

Can we switch from another IT provider?

Yes, we ensure smooth transition without downtime. First, we audit your current infrastructure, then gradually take over system maintenance.

THE BUSINESS CLASS IT SUPPORT FOR YOUR COMPANY

Reorganization and optimization
Raise your infrastructure reliability and reduce the costs of your IT infrastructure support.

Proactive monitoring 🤔
Preventive action allows tackling the issues even before the user takes notice of the incident!

Test drive for one month
In case you're not satisfied with the service quality, feel free not to pay for the IT service.

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IT infrastructure management illustration

THE SERVICE CATALOG

Incident management and service request processing for all your standard software

Testing your network and systems for performance and vulnerability. Consulting and solving complex problems

Turnkey server solution for accounting purposes. Support for office and banking applications.

Setup and maintenance services for server platform

Sites migration, domains management - registration, renew, parking to the hosting. Сontent publishing.

Recording systems and databases changes in a separate file repository or other solutions

Research, purchase and setup server equipment. Installation and configuration of routing equipment. Diagnosis and incidents elimination.

Setting up corporate IP telephony (external and internal)

FLEXIBLE CONTROL OF IT EXPENCES

IT-Premium’s carefuly developed Service Calatog allows to optimize services costs

For instance, in case that support email services are run by yourself, costs for “Email services” support could be reduced. In that case we will provide only fine grained set of activities and therefore total cost will be reduced.

You may opt to receive a discount in case your payment for 1 year subscription is paid in advance.