IT Service Support: Proprietary IP Telephony – Setting Up External and Internal Corporate IP Telephony

Modern businesses require reliable and high-quality communication solutions. One such solution is proprietary IP telephony – a digital system that ensures stable voice communication on clients’ devices. In this article, we’ll explore what IT service support for IP telephony entails, its benefits, and how to set up internal and external corporate telephony for your company.

What is Digital IP Telephony?

Digital telephony is a technology based on voice transmission over Internet Protocol (IP). Managing a digital telephony server ensures high-quality communication on client devices – from stationary phones to softphones (software-based phones).

The IP telephony support service includes:

  • Configuration and maintenance of digital telephony servers.
  • Management of client devices (if the additional service is included).
  • Resolution of incidents and fulfillment of service requests.

Service Quality: Support Levels

The quality of IP telephony support depends on the response time to requests and the resolution time for incidents. We offer three service levels:

  1. “Platinum”

    • Response: 0.5 hours.
    • Resolution: 4 hours.
    • Ideal for companies needing instant support.

  2. “Gold”

    • Response: 1 hour.
    • Resolution: 8 hours.
    • Optimal choice for medium-sized businesses.

  3. “Classic”

    • Response: 2 hours.
    • Resolution: 24 hours.
    • Cost-effective option for small organizations.

Incident Examples:

  • No incoming calls to number XXX-XXXX.
  • Unable to make calls to mobile numbers.

Service Requests:

  • Setting up an internal number on the PBX – from 4 hours (for “Platinum” level) to 24 hours (for “Classic”).

Additional Service: Client Device Management

The optional “Client Device Management for Digital Telephony” service expands the scope of support. It includes:

Incidents:

  • Digital phone fails to connect to the network.
  • Phone cannot make calls.
  • Softphone not functioning.

Service Requests:

  • Configuring a softphone (e.g., Skype) for an internal number.
  • Consultation for self-configuring device parameters.
  • Setting up digital telephony hardware for a number.
  • Configuring software on mobile devices (iOS, Android) – if the “Mobile Device Support” service is enabled.

Hardware Maintenance

For companies requiring a comprehensive approach, the additional “Hardware Maintenance” service is available. It covers the repair or replacement of subscriber digital telephony devices, minimizing downtime.

How to Activate IP Telephony?

Connecting an external digital line and configuring a routing plan is a separate project billed independently. To activate the service, you typically need:

  1. Convert existing phone lines to digital SIP mode.
  2. Or connect new SIP lines.

Our specialists will then configure internal and external corporate IP telephony tailored to your needs.

Why Choose Proprietary IP Telephony?

  • Cost Savings: Reduced expenses compared to traditional phone lines.
  • Flexibility: Integration with mobile devices and softphones.
  • Connection Quality: High stability ensured by professional support.
  • Scalability: Easy addition of new numbers and devices.

Conclusion

IT service support for proprietary IP telephony is a comprehensive solution for ensuring high-quality communication in your company. With flexible support levels (“Platinum,” “Gold,” “Classic”) and additional options like device management or hardware maintenance, you get a reliable communication system tailored to your needs.

Ready to set up external and internal corporate IP telephony? Contact us – we’ll help you connect and optimize your digital telephony quickly and professionally!

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