We provide professional support services for the BAS (former 1C) Platform, ensuring stable operation of your information system. Our experts are ready to promptly respond to technical incidents and provide real-time quality support.

Service Levels and Response Times

To meet various business needs, we offer three service levels:

Platinum Support Level

• Response time: 30 minutes
• Resolution time: up to 8 hours
• Maximum priority ticket processing

Gold Support Level

• Response time: 1 hour
• Resolution time: up to 12 hours
• Enhanced priority ticket processing

Classic Support Level

• Response time: 2 hours
• Resolution time: up to 24 hours
• Standard priority ticket processing

Core Technical Support Services

As part of BAS Platform support, we provide:

• User access configuration to BAS databases
• BAS Platform client installation on workstations
• BAS database backup creation
• Data recovery from backup when needed
• Quick resolution of platform system failures

Service Delivery Features

During support service delivery, it’s important to note the following aspects: Choose the appropriate service level and receive professional support for your business.